Gadget
Cisco Introduces Dialog AI Framework for Webex Enterprise Platform
Cisco is updating its Webex cloud collaboration platform with a new toolset called Dialog, an "agentic harness" designed to direct artificial intelligence (AI) agents in handling customer interactions. Announced on October 7, 2026, this framework also aims to integrate AI agents seamlessly into employee workflows, though current AI reliability for multi-step tasks presents challenges.
Letizia Giugliano
